Alderline Broadcast Production Ltd
Alderline Broadcast, 2nd Floor, 14 Havelock Terrace, London SW8 4AS, UK
Email: [email protected]
Phone: +44 20 7946 2835
1. Introduction and Acceptance of Terms
These Terms of Service (“Terms”) govern the supply of services by Alderline Broadcast Production Ltd (“we”, “us”, “our”) to any client, customer, or other person or entity receiving or requesting our services (“you”, “your”). By instructing, booking, accepting a quotation, signing an order form, paying a deposit, or otherwise using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use or receive our services. Any additional terms proposed by you shall only apply if expressly agreed by us in writing.
2. Scope of Services
We provide broadcast-production and related services, which may include, without limitation:
- Multi-camera live production;
- Broadcast studio production;
- Live streaming for corporate events;
- Location filming and crew hire;
- Post-production editing and motion graphics;
- Remote guest contribution and webcast support.
The exact scope, deliverables, timelines, technical specifications, venue requirements, crew composition, and pricing for each engagement will be set out in a quotation, statement of work, proposal, production schedule, or other written agreement issued by us and accepted by you (“Service Order”).
Any items not expressly included in a Service Order are excluded unless agreed in writing. This includes, by way of example, additional crew, overtime, equipment, travel, accommodation, studio hire, media storage, licensing, revisions beyond the agreed allowance, and third-party platform fees.
We may subcontract or appoint third-party specialists to support delivery of the services, provided that we remain responsible for our own contractual obligations subject to these Terms.
3. User Obligations and Responsibilities
You agree to:
- Provide complete, accurate, and timely information necessary for us to perform the services;
- Ensure that all required consents, permissions, releases, venue approvals, permits, licences, and access arrangements are obtained in advance;
- Provide a safe working environment, including appropriate health and safety measures, site access, power, internet connectivity, secure workspace, and reasonable facilities for our personnel and equipment;
- Ensure that any materials, scripts, footage, music, graphics, branding, or other content supplied by you do not infringe the rights of any third party;
- Obtain all necessary clearances for talent, speakers, interviewees, audience members, minors, performers, and locations where required;
- Use the services only for lawful purposes and in accordance with applicable laws, regulations, and venue rules;
- Not interfere with our equipment, personnel, workflows, signal paths, or production systems;
- Back up any data, files, or materials you provide to us; and
- Promptly review and approve deliverables, or provide consolidated feedback, within any timeframe specified in the Service Order.
You are responsible for the accuracy, legality, and suitability of any content or instructions supplied to us. We may rely on instructions reasonably believed to have been given by an authorised representative of yours.
If your acts or omissions cause delay, additional costs, or re-performance of services, we may charge you for the resulting time and expenses at our then-current rates or as otherwise agreed in the Service Order.
4. Payment Terms and Conditions
Unless otherwise stated in the Service Order:
- All fees are payable in pounds sterling (GBP) and are exclusive of VAT and any other applicable taxes;
- A non-refundable deposit or advance payment may be required before work commences;
- Invoices are payable within the period stated on the invoice, typically 14 days from the invoice date;
- We may require staged payments, milestone payments, or payment in full before delivery of final outputs, upload links, source files, or access credentials;
- Late payments may accrue interest at the statutory rate or the maximum permitted by law, whichever is lower, together with reasonable debt recovery costs;
- We may suspend services, withhold deliverables, or pause production schedules if payment is overdue or if credit limits are exceeded;
- You are responsible for bank charges, currency conversion costs, and transfer fees;
- Any estimate or quotation is based on the information available at the time and may be revised if the scope changes, access is restricted, technical issues arise, or third-party costs increase.
Fees for travel, accommodation, parking, couriers, equipment hire, storage, licensing, live-platform services, and other third-party expenses may be charged separately. Unless expressly agreed otherwise, all approved expenses will be invoiced to you at cost plus any applicable handling fee disclosed in the Service Order.
Disputes regarding an invoice must be raised in writing within 7 days of the invoice date, clearly identifying the disputed items and reasons. You must pay any undisputed portion of the invoice by the due date.
5. Cancellation and Refund Policy
Cancellation terms may vary by Service Order. Unless otherwise agreed in writing, the following applies:
- Cancellations must be made in writing;
- Deposits are non-refundable unless we expressly state otherwise in writing;
- If you cancel after work has begun, you will remain liable for all work completed, costs incurred, and committed third-party charges up to the cancellation date;
- If cancellation occurs close to the production date, you may be charged a cancellation fee reflecting reserved crew, booked facilities, rehearsals, travel, and unrecoverable commitments;
- Where a live event, studio booking, or location booking is cancelled by you, we may charge the full or partial agreed fee depending on the notice provided and the recoverability of our costs;
- Refunds, if any, are limited to amounts expressly agreed by us in writing and will not include non-recoverable expenses, administrative costs, or third-party charges already incurred.
If we need to cancel or materially reschedule due to reasons within our reasonable control, we will use reasonable efforts to offer an alternative date, replacement personnel, or equivalent service. Our liability in such circumstances is limited to the remedies set out in these Terms.
6. Liability Limitations
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited.
Subject to the foregoing, we shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive loss or damage;
- Loss of profits, loss of business, loss of revenue, loss of opportunity, loss of goodwill, or loss of anticipated savings;
- Loss or corruption of data, files, footage, or content except to the extent caused by our proven breach and not otherwise recoverable by back-up or third-party systems;
- Delays or failures caused by your acts or omissions, venue restrictions, internet failure, power failure, platform outages, or third-party service interruptions;
- Errors or omissions in content supplied or approved by you;
- Claims arising from unauthorised use of recordings, music, images, trademarks, likenesses, or other protected material provided or approved by you.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any service, whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise, shall not exceed the total fees actually paid by you to us for the specific Service Order giving rise to the claim.
You are responsible for obtaining appropriate insurance for your event, production, equipment, business interruption, public liability, professional indemnity, cyber risks, and other relevant risks. We do not provide insurance coverage for your benefit unless explicitly agreed in writing.
7. Intellectual Property Rights
All pre-existing intellectual property rights owned or licensed by us, including templates, methods, know-how, tools, software, workflows, and production techniques, remain our property or the property of our licensors.
Unless otherwise agreed in the Service Order and subject to full payment of all sums due, you will receive a licence to use final deliverables we create specifically for you for the purposes agreed in the Service Order. No ownership of our underlying production materials, project files, working files, raw footage, source files, or project assets transfers to you unless expressly stated in writing.
We may retain raw footage, project files, output masters, edits, logs, and associated materials for archival, quality control, or legal purposes for a period determined by us, unless otherwise agreed or required by law.
You warrant that any materials supplied by you do not infringe the rights of any third party and that you have obtained all necessary permissions for our lawful use of those materials in performing the services. You grant us a non-exclusive, royalty-free licence to use such materials solely for the purpose of providing the services.
We may, unless you object in writing before the relevant production or publication date, reference your company name, logo, and a general description of the work in our portfolio, case studies, reel, website, and marketing materials, provided that we do not disclose confidential information.
8. Data Protection and Privacy
We will process personal data in connection with the services in accordance with applicable data protection laws and our privacy practices. Where we act as a processor on your behalf, you remain the controller of the relevant personal data and are responsible for ensuring a lawful basis for processing, providing notices, and responding to data subject requests unless otherwise agreed.
Where appropriate, we may process personal data relating to speakers, guests, crew, clients, and event attendees for purposes including production coordination, safety, communications, billing, technical support, and service delivery.
You agree not to provide us with personal data unless it is necessary for the services and you have made any required disclosures or obtained any required permissions. If we are required to enter into a data processing agreement, we may do so on reasonable terms consistent with the scope of the engagement.
We may use third-party platforms, cloud storage, streaming services, scheduling tools, and communications providers to deliver the services. These providers may process data outside the United Kingdom, subject to appropriate safeguards where required.
For more information or to raise a privacy-related request, contact us using the details in Section 12.
9. Force Majeure
We shall not be liable for any delay, failure, or inability to perform our obligations to the extent caused by events beyond our reasonable control, including but not limited to:
- Acts of God, fire, flood, storm, epidemic, pandemic, or natural disaster;
- War, terrorism, civil unrest, labour disputes, strikes, or industrial action;
- Government action, legal restrictions, licensing issues, or public authority intervention;
- Power failure, internet failure, telecommunications outage, cyber incident, or platform disruption;
- Equipment failure not caused by our wilful misconduct or gross negligence;
- Unavailability of venues, talent, crew, transport, or critical third-party services.
Where a force majeure event occurs, we will use reasonable efforts to mitigate its impact and resume performance as soon as reasonably practicable. If the event continues for an extended period, either party may seek to reschedule, suspend, or terminate the affected Service Order on written notice, subject to payment for work performed and costs incurred up to that date.
10. Changes to Terms
We may update or revise these Terms from time to time to reflect legal, operational, technical, or business changes. The updated Terms will apply from the date they are posted, notified, or otherwise communicated to you, unless a different effective date is stated.
If you continue to use or receive our services after the updated Terms take effect, you will be deemed to have accepted them. If you have an active Service Order, any material change will not override the terms expressly agreed for that Service Order unless both parties agree in writing.
11. Applicable Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services, save that we may seek injunctive or equitable relief in any competent jurisdiction where necessary to protect our rights or confidential information.
12. Contact Information
If you have any questions, notices, complaints, or requests relating to these Terms or the services, please contact:
Alderline Broadcast Production Ltd
Alderline Broadcast, 2nd Floor, 14 Havelock Terrace, London SW8 4AS, UK
Email: [email protected]
Phone: +44 20 7946 2835
13. Severability Clause
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be severed and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise prevent any further exercise of the same or any other right or remedy.